Technical Support
Q&A
Frequently Asked Questions:
- Q: How can I download the "Hyperdimension Hunter" app? A: You can search for "Hyperdimension Hunter" in the app store to download it.
- Q: What device configuration does the app require? A: It is recommended to use devices with Android 8.0 or above or iOS 12.0 or above systems.
App Crashes or Freezes
If you encounter issues where the app crashes or freezes, please try the following operations:
- Check if your device has enough storage space.
- Make sure your app is the latest version.
- Try restarting your device.
Function Not Working Properly
If some functions are not working properly, please check if your network connection is stable. If the problem still exists, please provide a detailed description of the problem and contact us.
Contact Us
Our working hours are from 9:00 am to 5:00 pm (local time) from Monday to Friday. You can contact us in the following ways:
Feedback and Suggestions
Privacy Policy
Information Collection and Use
We collect and use your information mainly to provide and improve the services of the "Hyperdimension Hunter" app. The following is a detailed description:
- Device Information: When you use our app, we will automatically collect your device model, operating system version, unique device identifier, device settings, mobile network information, etc. This information helps us ensure the app is compatible with your device and optimize its performance.
- Usage Information: We will record your operation behaviors within the app, such as the functional modules you open, usage frequency, stay time, interactive operations, etc. These data help us understand users' usage habits to provide more personalized services and experiences.
- Personal Information: If you voluntarily register an account or participate in specific activities, we may collect your name, email address, mobile phone number, etc. This information will be used for identity verification, providing customized services, sending important notifications, and handling your feedback and inquiries.
- Location Information: With your authorization, we will collect your location information, which helps us provide location-based services, such as nearby event recommendations and regional discount information.
Information Storage and Security
We attach great importance to your information security and have taken a series of reasonable technical and management measures to protect your information:
- Storage Location: We store your information on secure servers located in data centers that meet industry security standards.
- Encryption Technology: We use advanced encryption technology to encrypt sensitive information to prevent it from being stolen or tampered with during transmission and storage.
- Access Control: Only authorized personnel can access your information, and we will conduct strict security training for employees to ensure they comply with confidentiality regulations.
- Security Audit: We conduct regular security audits and vulnerability scans to promptly detect and handle potential security risks.
Information Sharing and Disclosure
We promise not to sell your personal information to third parties. However, in the following specific situations, we may share your information with third parties:
- Service Providers: To provide better services, we may cooperate with third-party service providers, such as data storage service providers and technical support providers. We will require these partners to take appropriate security measures to protect your information.
- Business Partners: In some business collaborations, we may share necessary information with partners to achieve cooperation goals, such as joint promotion activities and collaborative development of new features. Before sharing information, we will sign confidentiality agreements with partners to ensure your information is properly protected.
- Legal Requirements: If we receive legal requirements, such as court subpoenas or government agency investigations, we may disclose your information to comply with laws and regulations. In this case, we will try our best to ensure that the disclosed information is legal and necessary.
Your Rights
You have the following rights regarding your personal information:
- Right of Access: You have the right to access your personal information and understand how we collect and use it.
- Right of Modification: If you find that your personal information is incorrect or needs to be updated, you can contact us at any time to make modifications.
- Right of Deletion: Under the premise of complying with relevant laws and regulations, you have the right to request us to delete your personal information.
- Right to Restrict Processing: You can request us to restrict the processing of your personal information, such as suspending the use of your information in specific situations.
- Right of Objection: You have the right to object to our processing of your personal information for specific purposes, such as information processing for marketing purposes.
If you need to exercise the above rights, please contact us via xwqstc@sohu.com. We will process your request within a reasonable time.
Changes and Updates
We may change and update the privacy policy based on business development, changes in laws and regulations, etc. In case of major changes, we will notify you through in-app notifications, emails, etc., and publish the updated privacy policy in a prominent position in the app. Please check the privacy policy regularly to stay informed of the latest information.
Contact Us
If you have any questions, suggestions, or complaints about the privacy policy, please contact us in the following way:
Email: xwqstc@sohu.com
We will reply to you as soon as possible after receiving your message.